About Galloway’s Lawn Service
Galloway’s Lawn Service is a locally owned, fast-growing landscaping and groundskeeping company serving Chattanooga and the surrounding areas. We provide high-quality lawn care, landscape maintenance, property cleanup, drainage solutions, and full-service groundskeeping for residential and commercial clients. Our team takes pride in professional work, dependable service, and a commitment to customer satisfaction.
Position Overview
We are seeking a highly organized, dependable Office Manager to keep our day-to-day office operations running smoothly. This role is the hub for incoming calls and leads, scheduling, dispatching crews, coordinating estimate meetings, and ensuring follow-through on billing and administrative tasks. You’ll work closely with ownership, field leadership, and our accountant to maintain an efficient workflow and excellent customer communication.
Starting Pay
- Negotiable based on experience, performance and availability.
Responsibilities (Could include but not limited to)
- Answer phones, respond to voicemails, and handle general receptionist/secretary duties.
- Manage lead intake (website/Facebook/phone), gather job details, and route leads appropriately.
- Schedule estimate appointments and coordinate calendars/availability.
- Assist with dispatching and daily schedule coordination (routing, adjustments, customer notifications).
- Direct calls to the right person, take detailed messages, and ensure timely follow-up.
- Send appointment confirmations, reminders, and basic customer communications (text/email/calls).
- Track job status and help keep scheduling software/CRM updated (notes, addresses, contact info).
- Follow up on unpaid invoices and past-due balances professionally and consistently.
- Prepare and submit timesheets/hours to our accountant (weekly/biweekly cadence).
- Organize basic records: invoices, receipts, vendor bills, and internal documentation.
- Support office supply ordering and general administrative organization.
- Maintain confidentiality with customer and business information.
Requirements
- Strong organization and attention to detail (able to juggle multiple tasks without dropping balls).
- Professional phone etiquette and strong written communication skills.
- Comfortable using computers and common tools (email, spreadsheets, scheduling software, texting).
- Ability to learn new systems quickly and follow established processes.
- Reliable transportation and consistent availability during business hours.
- Must be legally authorized to work in the United States.
- Must pass standard onboarding requirements (eligibility verification, etc.).
Preferred (Not Required)
- Prior experience in an office manager/administrative assistant/receptionist role.
- Experience in home services (landscaping, HVAC, plumbing, cleaning, etc.).
- Familiarity with scheduling/CRM tools (Jobber or similar), or invoicing workflows.
- Experience with dispatching routes or coordinating field crews.
- Basic bookkeeping/admin experience (purchase receipts, invoice tracking, deposits).
What We Offer
- Competitive hourly pay (based on experience).
- Stable, team-focused work environment.
- Opportunity to grow with a fast-growing local company.
- Training on our systems and workflows.
Schedule
- Monday–Friday (typical daytime business hours; specifics based on workload/season)